Eric Hilerio

Background

Two decades across the owner
and vendor side of physical security.

Eric has spent more than two decades working in physical security on both sides of the business as the owner-side leader accepting turnover and as part of the vendor/integrator side delivering projects in the field. As a SME in Physical Security, that work meant evaluating vendors, overseeing complex deployments, managing integrators, delivering projects, and accepting turnover at the end of jobs large and small.

Over a career spanning corporate campuses, government facilities, healthcare systems, higher education institutions, commercial real estate portfolios, multi-site hospitality and retail operations, and critical infrastructure environments, the scope and complexity of physical security deployments grew but the tools used to close them out never did.

Project after project, the same pattern emerged at closeout: missing device records, incomplete documentation, punch items that stayed open too long, and turnover packages assembled from scattered spreadsheets and email threads the night before sign-off. The integrators were often skilled and experienced. The breakdowns were not a people problem. They were a tools problem.

The Problem That Built HandoffGrid

Living the problem
for twenty years.

The final stage of a physical security project what the industry calls closeout or turnover is where accountability breaks down. Installed devices go undocumented. Field photos never make it into the record. Punch items that should take days to resolve stretch into weeks. And the turnover package handed to the customer is a best-effort assembly of whatever could be found before the deadline.

From both the owner side and the vendor/integrator side, this creates real consequences. Asset records that do not reflect what was actually installed. Warranty claims that cannot be filed. Service calls that take longer because nobody can find the device information. Audits and compliance reviews that expose gaps in documentation that were supposed to be closed months earlier, along with closeout teams scrambling to reconstruct information that should have been captured weeks earlier.

The frustrating truth is that none of this happens because teams don't care. It happens because the tools available general-purpose project management platforms, shared spreadsheets, email threads, and personal photo libraries were never designed for the specific workflow of physical security project closeout. Teams make them work as best they can. But they were never built for this.

Why HandoffGrid

Built from the inside,
for the industry.

HandoffGrid was founded on a straightforward conviction: the physical security industry deserves purpose-built software for the closeout phase of a project not adapted versions of tools designed for other industries or other workflows.

The platform is designed with the full range of users in mind the integrators doing the installation work, the project managers tracking progress across multiple sites, the field crews logging devices and documentation in real time, and the owner-side security teams who ultimately accept turnover and are responsible for what happens after.

After two decades on the receiving end of project handoffs across nearly every major physical security environment, Eric brings a level of domain experience to HandoffGrid that is difficult to replicate. This is not a software platform designed by people who read about the problem. It is a platform designed by someone who lived it, across hundreds of projects, for twenty years.

HandoffGrid is now available as a live production platform. It is being shared with integrators, project managers, field teams, and owner-side security leaders to gather practical feedback and make sure the platform reflects the real conditions of the field.